ABOUT US

 

Accreditation

Our practice is an AGPAL accredited general practice. This general

practice accreditation is independent recognition that the practice

 is committed to delivering safe and high quality health care to the

patients by complying with the Royal Australian College of General

Practitioners (RACGP) Standards for general practices. We are proud

of being an accredited practice which means it is an achievement and

demonstrates our practice team’s commitment to safety and quality.

 

Achievements

2013  Winner of Outstanding New Business by Local Business Awards

2014  Finalist for Outstanding Health Improvement Services by Local Business Awards

2016 Finalist for Professional Medical Services by The Australian Small Business Champion Awards

2016 Finalist for Outstanding Health Improvement Services by Local Business Awards

2017 Finalist for Outstanding Health Improvement Services by Local Business Awards

 

FREQUENTLY ASKED QUESTIONS

 

Appointments/Walk-ins

Our doctors see patients based on a walk in system. However, some of our doctors see their patients by appointment systems. Appointments can be made by calling our practice or online on our website.

 

After Hours

If you require medical care after hour, please phone GP After Hour Sydney Medical Services on 8724-6300.

Or for emergency you can attend the local Blacktown Hospital.

 

Fees

All consultations are bulked billed with a valid Medicare Card. Please present your Medicare card and Concession Card to reception staff upon arrival. Private Fees apply to non-Medicare patients.

Charges may apply for:

• Travel Health
• Overseas visitors
• Diving Assessments
• Employment Assessments

Workcover are charged according to the AMA (Australian Medical Association) which are invoiced to the insurance company.

There may be fees apply with Allied Health and Specialist appointment. You may be able to claim Medicare Rebates. Please check with reception when booking an appointment.

Please note: Cash and EFT accepted at the practice.

 

Results of investigations

Patients are asked to make follow-up visits for results of investigations (pathology, xray’s and other tests).

We are committed to duty of care therefore unable to give results to you over the telephone by the nurse or reception staff or by doctors.

 

Prescription, lost referral/request form or repeat referral

Please come into the Medical Centre to see your doctor for prescription or request for any lost or repeat or change in referral details, medical certificates, request forms, referrals to other specialists and allied health.

 

Phone consultation

Health queries are best dealt with through consultation. Doctors at the Medical Centre do not provide phone consultation. Medicare does not provide patient rebate for phone consultation and due to privacy & confidentiality policy as well as long patient waiting times.

You are advised to see your doctor face to face to discuss any issues you may have.

Please be advised that receptionists are not allowed to discuss medical issues.

 

Parking

There are few car parking available in front of and around our Medical Centre. Access via Warrick Lane, behind the medical centre, there are up to 4 hour free parking in the public care park, and 1 hour free parking on Main St in front of the centre.

 

Reminder system

We may issue you with a reminder notice from time to time offering you preventive health services.

If you do not wish to be part of this system please let us know at reception.

 

Confidentiality

Your Medical records are confidential. It is the policy of this Practice to maintain security of personal health information at all times and ensure that this information is only available to an authorized member of staff.